Frequently Asked Questions

                                                                                                                                           How can I place an order?

Select your favorites jewellery item, choose the available colour or size, click “Add to Cart” or “Buy It Now,” and provide your complete delivery information at checkout.

Is Cash on Delivery available?

Yes, Cash on Delivery is available on eligible orders across Pakistan. We may contact you through WhatsApp or phone to confirm your order before dispatch.

How will I know that my order has been confirmed?

After placing your order, you will receive an order confirmation on the email address or phone number provided at checkout. Our team may also contact you for confirmation.

Can I change or cancel my order?

You can request a change or cancellation before your order has been dispatched. Once an order has been dispatched, it might not be eligible for cancellation or modification.

What happens if I miss the delivery?

The courier service might make another delivery attempt or contact you by phone. Please provide an active phone number and ensure someone is available to receive your parcel

What if I receive a damaged or incorrect product?

Please contact Luxoriant within 24 hours of receiving your parcel. Provide your order number, clear pictures of the product, packaging, shipping label, and a complete unboxing video so our team can review the issue.

Can I return or exchange a product?

Returns and exchanges are accepted only for eligible items according to our Return and Exchange Policy. The jewellery must be unused, unworn, and returned with its original packaging.

How should I care for my jewellery?                                                                                     
Keep jewellery away from water, perfume, lotions, chemicals, sweat, and excessive moisture. After wearing, wipe it with a soft, dry cloth and store each piece separately.